Refund & Cancellation Policy

This policy applies to all payments made to us by card, UPI, netbanking or bank transfer, including payments processed through Razorpay. It applies alongside your Statement of Work; where a signed SOW states different commercial terms, the SOW prevails.

• Cancellation before work begins: full refund of the deposit, less any third-party costs already committed on your behalf.
• Cancellation within 7 days of kickoff: refund of the deposit less the value of work performed, charged at $95 per hour and evidenced by a written activity log.
• Cancellation after 7 days: amounts for completed and in-progress milestones are non-refundable. Fees paid in advance for milestones not yet started are refunded in full.
• Deliverables paid for at the point of cancellation are handed over to you.

Retainers may be cancelled with 30 days' written notice. The current billing month is non-refundable because capacity is reserved in advance; no further invoices are issued after the notice period. Unused hours in a month do not carry forward and are not refundable.

• New subscriptions include a 14-day money-back period. Request a refund within 14 days of the first payment and we return it in full.
• After 14 days, subscriptions can be cancelled at any time and stop at the end of the paid month. Part-months are not refunded.
• Implementation and onboarding fees are non-refundable once onboarding work has started.
• Usage-based charges already incurred, such as call minutes or carrier SMS fees, are never refundable.

If we materially fail to deliver a contracted service and cannot remedy it within 15 days of written notice, you are entitled to a refund of the fees paid for the affected, undelivered portion of the work. If a Product falls below 99.5% monthly uptime, we credit 10% of that month's subscription fee for each full percentage point below the target, up to 100% of the fee.

• Work already completed and accepted, or milestones signed off.
• Change requests you approved in writing and we delivered.
• Third-party costs paid on your behalf: licences, domains, cloud usage, carrier and API fees.
• Delays caused by outstanding client inputs, access or approvals.
• Dissatisfaction with an outcome that matches the agreed written scope.

Email support@3idhmind.in from the address on the account with your invoice number, the service or subscription concerned, and the reason for the request. We acknowledge within 2 business days and confirm the outcome within 7 business days.

Approved refunds are returned to the original payment method. Card and UPI refunds are initiated within 5 business days of approval and typically appear in 5 to 10 business days depending on your bank or card issuer. Bank transfers are processed within 7 business days. We do not issue cash refunds or transfers to a different account holder.

Please contact us before raising a chargeback; most disputes are resolved faster directly. Where a chargeback is raised on an invoice for delivered work, we will supply the SOW, activity logs and acceptance records to the payment provider.