3idhMinds
Selected work

Builds you can check the numbers on.

Every case study below names the constraint we were given, what we shipped and the metric that changed afterwards.

87%

Fewer abandoned calls

Logistics SaaS · United States · 2025

Northlane Ops

Support handled 1,900 inbound calls a month with four agents. Average pickup was 3 minutes and 31% of calls were abandoned before anyone answered.

  • AI voice agent
  • CRM integration
  • Escalation design

A$610K

Qualified pipeline

Cybersecurity · Australia · 2025

Harbourline Security

An MSSP in Melbourne ran outbound from spreadsheets. Data went stale weekly and nobody could tell which channel produced the pipeline.

  • Data pipeline
  • CRM integration
  • Reporting

14 hrs

Recovered weekly

Manufacturing · Canada · 2024

Fieldmark Industrial

Plant scheduling lived in three spreadsheets and a whiteboard. A single change took an hour of phone calls to propagate across shifts.

  • Custom software
  • Mobile web app
  • Data migration

340

Slots recovered in Q1

Healthcare · Canada · 2025

Meridian Dental Group

Eleven clinics, eleven front desks, and a no-show rate of 19% that nobody had time to chase.

  • SMS automation
  • Reactivation campaign
  • Reporting

0+

Projects delivered

0

Industries served

0 hrs

Avg. first response

0%

Client retention

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